Issue:

If your team is experiencing trouble accessing pages necessary to use TBN’s OpsDriver software or is unable to view or interact with quotes or bookings, it may be due to your content filtering software or firewall blocking certain websites. Specifically, if tbndrives.com or appspot.com are being restricted, you might encounter issues such as:

• Unable to access the customer portal from computers on your internal network

• Unable to open emails that are sent to you from a TBN user company

• Error messages related to accessing certain parts of TBN’s platform.

• Inability to submit or retrieve information from the system.

To resolve this, you will need to whitelist tbndrives.com and appspot.com within your company’s content filtering software or firewall.

Steps to Whitelist Websites:

1. Identify the Content Filtering Software/Firewall: 
   Determine which software or firewall is in place at your company for managing access to external websites. Common systems include Barracuda, Websense, Cisco, and others.
   
   
2. Access the Admin Console
   Use the admin credentials to log into the content filtering software or firewall. You may need assistance from your IT department if you don’t have direct access to this tool.
   
   
3. Navigate to the Whitelist Section
   Depending on your system, this could be labeled as “Allowed Sites,” “Exceptions,” or “Whitelist.” It will generally be found under a section like Content Filtering, Web Filtering, or Firewall Rules.
   
   
4. Add the URLs to the Whitelist
   Add the following URLs to ensure full access to TBN’s OpsDriver and booking/quote pages:
    • tbndrives.com
   • appspot.com
   
   
5. Depending on your system, you may need to specify whether you are whitelisting entire domains or specific URLs.
   
   
6. Save Changes and Apply

7. 

   PLEASE NOTE: Once you’ve added the necessary URLs, save the changes and ensure they are applied to all network users. You may need to restart the system or wait for the settings to propagate across your network.

8. Test Access
   After whitelisting, test access by logging into OpsDriver and interacting with quotes and bookings. Ensure that the pages load correctly and that you can interact with all necessary features.
   
   
9. Test Access
   After whitelisting, test access by logging into OpsDriver and interacting with quotes and bookings. Ensure that the pages load correctly and that you can interact with all necessary features.

Additional Considerations:

• Firewall Ports: In addition to whitelisting these websites, ensure that your firewall is not blocking the necessary ports for web traffic (typically port 80 for HTTP and 443 for HTTPS).

• Browser Cache: If users continue to experience issues after whitelisting, clear the browser’s cache or try accessing the pages in a different browser to eliminate local caching issues.

If these steps do not resolve the issue, please contact TBN Support for further assistance.