What to do when encountering white screens

What to do when encountering white screens


Fixing white screens

White screens can occur for a number or reasons. This is a list of the most common- 
  1. "Glitch in the matrix"- Occasionally, in a web based environment, there are times where a data call goes wrong resulting in a white screen. 
  2. Although storing pages to the browsers cache makes loading pages faster, it can mean that changes made by TBN aren't always visible until you perform a hard refresh. When TBN pushes new functionality (about every two weeks) some browser settings can cause a white screen because they don't fully refresh and are using old code. 
  3. If your permissions have recently changed there can be conflicts created during login and use of the application that may result in a white screen. 
  4. Using an unsupported Browser- We reccomend users access TBN on Google Chrome.

Solutions when you encounter white screens- 

Hard refresh-

Performing a hard refresh is often the simplest way to fix a white screen issue. This is how to hard refresh your browser and clear your cache if you're using Chrome.

Chrome on Windows:

To hard refresh on Google Chrome on Windows, there are two ways you can do it:
  1. Hold down Ctrl and click the Reload button.
  2. Or Hold down Ctrl and press F5.

Chrome on Mac:

To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it:
  1. Hold down Shift and click the Reload button.
  2. Or Hold down Command, Shift and click the ‘R’ key.

Advanced Cache Clearing Techniques

If white screen persist after a hard refresh, as outlined above. Please follow the steps outlined in the below video. 



In this video we cover the following topics
  1. addressing issues with white screens at login
  2. verifying you are using the chrome browser
  3. Clearing the cache in your browser
  4. Using an incognito window 
  5. Verifying the issue using a different browser

If white screens persist after both of these steps, please contact support so they can help you get to the bottom of the issue and get it resolved. 



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