Round Trip Relief

Training Module: Relief Builder – Round-Trip Relief

Overview

This module explains how to use OpsDriver’s Relief Builder to create a round-trip driver relief. This includes relief driver assignments on both the departure and return legs of a trip.

1. Scenario Example

A group is traveling from New York to Disney, with driver reliefs scheduled in Charlotte on both the outbound and return legs.

2. Set Up the Booking and Route

Step-by-Step Instructions:

1. Open the booking and click into the route.

2. Label the route something clear like “Main”—this route will:

   • Be shown to the customer

   • Be hidden from dispatch

   • Serve as the base itinerary for relief creation

3. Launching the Relief Builder

1. Click the Build Relief button within the route.

2. Accept the beta feature prompt.

3. Select Both Departure and Return when prompted.

4. Configure Outbound Relief

1. Set Relief Location: Charlotte

2. Choose Vehicle Type: Swap Car

3. Set Relief Driver In-Position Time:

   • Arrival: March 1 at 2100 (scheduled trip arrival at 2130)

4. Set Return to Yard Time for relieved driver:

   • Departure: March 2 at 0800

This means the relief driver will arrive early, stay overnight, then return to the yard the next morning.

5. Configure Return Relief

1. Set Relief Location: Charlotte

2. Choose Vehicle Type: Swap Car

3. Set Relief Driver In-Position Time:

   • Arrival: March 8 at 0200 (scheduled trip arrival at 0230)

4. Set Return to Yard Time:

   • Departure: March 8 at 1600

This sets up the second relief, ensuring continuity for the return leg.

6. Review and Finalize Relief Routes

The system will generate a set of routes:

• Relief vehicle outbound/inbound

• Main driver positioning

• Relief driver trips

• Main route with designated segments

Final Steps:

1. Review the automatically generated start/end times, locations, and vehicle assignments

2. Click Finalize Relief

7. After Finalizing the Relief

You will now see all new relief routes listed under the booking, including:

• Each relief leg with its own route

• The original “Main” route, hidden from dispatch but visible to the customer

• All segments clearly labeled for driver and dispatch visibility

8. Dispatch Scheduler Visibility

To confirm:

• Navigate to the Dispatch Scheduler

• Filter for the trip dates (e.g., March 1–8)

• You’ll see:

  • The main trip

  • Each relief route

  • All segments ready for vehicle and driver assignment

9. Final Steps: Assign Drivers and Vehicles

Assign:

• Swap cars to the car segments

• Motor coaches to the bus segments

• Drivers to their respective legs of the journey

Once assigned, the system is fully configured and ready for execution.

Best Practices

• Always clearly label the main route (e.g., “Billing” or “Customer Itinerary”)

• Double-check timing for overlap or gaps before finalizing

• Use the dispatch board view to visualize timing and coverage
  

Training Module: One-Way Driver Relief with Relief Builder

Overview

This module explains how to use the Relief Builder to create a one-way driver relief, allowing you to manage long-haul trips where a relief driver is needed only on the outbound leg (not the return).

1. Scenario Example

A trip from New York to Disney requires a driver change in Charlotte on the way down, but not on the way back.

2. How to Access the Relief Builder

Step-by-Step Instructions:

1. Open the booking and click into the route that represents the main customer-facing itinerary.

2. Use a descriptive name like “Billing” or “Main” to label the route—this helps distinguish it from the relief segments.

3. Launch the Relief Builder Tool

1. Click the Build Relief button.

2. Accept the beta feature notice when prompted.

3. Select Departure Segment Only when asked what part of the trip needs relief.

4. Enter the relief location (e.g., Charlotte).

5. Select the vehicle type the relief driver will use (e.g., “Swap Car”).

4. Set Positioning and Return Times

Enter the relief logistics:

• Inbound Relief Driver Arrival:

  • Example: Arrives in Charlotte May 14 at 1800 for an overnight stay.

• Relieved Driver Return:

  • Example: Leaves Charlotte on May 16 at 0600 to return to the yard.

Click Continue.

5. Review the Routes Being Created

The system will display a summary of the four routes it will generate:

• Relief Vehicle Outbound (swap car to relief point)

• Relieved Driver Return Trip (car returns to yard)

• Main Vehicle with Relief Driver Segment

• Main Vehicle Positioning to Trip Start

Click Finalize Relief to create and save all four routes.

6. Post-Creation Route Management

After finalizing:

• Your original “Billing” route remains for customer-facing documents.

  • Marked as “Hide from Dispatch”

  • Used only for quotes, invoices, or itineraries

• The four new routes:

  • Used for dispatch only

  • Set to Hide from Customer and Hide from Invoice

  • Labeled as Relief Assignments for clarity in dispatch reports

7. Key System Behaviors

• Dispatchers see only the four operational routes, not the billing route

• Drivers receive accurate work tickets for their leg of the trip

• Customers still receive a clean itinerary with the original billing route

Best Practices

• Always name the original route clearly (e.g., “Billing” or “Main”) for internal clarity

• Double-check relief times to avoid gaps or overlaps in trip coverage

• Confirm vehicle types and relief locations match your operations plan