Using seat mapping when selling tour tickets

Using seat mapping when selling tour tickets


Using the Seat Mapping Function in Tours


Overview

This module explains how to set up seat maps in OpsDriver. Seat mapping allows you to define the layout of a vehicle and apply it to tours, enabling seat assignments for passengers. It’s especially useful for tour functionality or scheduled service.


1. Accessing Seat Mapping Setup


Steps:

  1. Go to Company Setup

  2. Click on Vehicles

  3. Navigate to Vehicle Types

  4. Select the vehicle type you want to configure (e.g., “56 Passenger Motor Coach”)


2. Creating or Editing a Seat Map


Once inside the vehicle type settings:

  • Scroll to the bottom of the page

  • You’ll see the Seat Mapping section


To edit an existing map:

  • Click the name of the seat map (e.g., “Standard 56 Passenger”)


To create a new map:

  1. Click Create New Seat Mapping

  2. Enter a name (e.g., “55-Passenger – 1 Seat Unavailable”)

  3. Use the interface to:

    • Add rows (rows are added in reverse order, from back to front)

    • Assign seat numbers per row

    • Mark unavailable or missing seats as needed


3. Assigning Seat Maps to Tours


Once seat mapping is configured:

  • It can be applied to TourDriver events or any vehicle-driven trip where passenger seat assignment is enabled


The system will:

  • Use the seat map layout when assigning seats during booking

  • Prevent double-booking of seats

  • Display the seat layout for dispatch and customer-facing documents


4. Managing Multiple Seat Maps


You can create multiple maps for the same vehicle type. Use cases include:

  • Special layouts for school groups vs. adult tours

  • Minor vehicle differences (e.g., 55-seat layout due to maintenance or ADA compliance)


Select the appropriate seat map when building a tour or booking based on the assigned vehicle.


Best Practices

  • Name your seat maps clearly (include passenger count or purpose)

  • Use default maps for consistency across tours unless a trip requires a custom setup

  • Review seat maps regularly to reflect changes in fleet layout or vehicle upgrades