Overview

This module walks through how to sell tickets for scheduled tours using OpsDriver’s TourDriver functionality. It covers both:

• Tickets purchased manually (customer calls or emails)

• Tickets purchased online via the customer portal

1. Ticket Sales via Phone or Email (Manual Entry)

Use Case:

A customer contacts your office to purchase tickets for an upcoming tour.

Steps:

1. Go to TourDriver

2. Navigate to the Tour Grouping the customer is asking about

   Example: Bear Mountain Weekday Trip

3. Click into the relevant itinerary

4. Find the upcoming tour date they are interested in (e.g., November 5th)

5. Click on that tour date to view the route details

You will now be in the ticket management section of the itinerary.

6. From here, you can:

   • Select the number of tickets the customer wants

   • Enter passenger information (name, email, etc.)

   • Apply discounts or promotional codes (if applicable)

   • Process payment or mark as pending

2. Ticket Sales Through the Portal (Online Self-Service)

If the customer chooses to book through your public portal:

1. They go to your booking portal link

2. Find the tour (e.g., “Bear Mountain Weekday Trip”)

3. Select the desired date

4. Choose the number of tickets

5. Proceed through the checkout process

Once completed:

• The ticket information flows into the same itinerary

• Dispatch and sales teams can track sales and capacity in real-time

3. Where to Track Tickets

Ticket purchases—whether manual or online—are visible in the:

• Tour Itinerary View

• Route Summary

• Passenger Manifest (with seat assignment if enabled)

You can also see:

• Sales count per tour

• Passenger names and statuses

• Payment confirmation (paid, pending, comped)

Best Practices

• Use the manual method for internal ticketing, comps, or customer service exceptions

• Encourage customers to book via the portal for convenience and data consistency

• Review ticket sales regularly from the itinerary to manage capacity and send reminders