Tracking Driver Gratuities

Tracking Driver Gratuities


Tracking Driver Gratuities


Alert
It is important to note that the "Addon by Dispatch" report will report the total driver gratuity for a particular Booking. If your booking involves multiple routes or dispatches, please keep in mind that the gratuity amount in the report represents the overall sum for the entire booking, not the specific amount for each driver. The user will need to decide how that gratuity should be split amongst the assigned drivers on the individual dispatches. 

Overview

This module walks through how to set up driver gratuities as an add-on, make them available to customers, and report on gratuities owed to drivers through the Dispatch Add-On Report in OpsDriver.

1. Setting Up a Gratuity Add-On


Step-by-Step Instructions:

  1. Go to Company Setup > Add-On Types

  2. Click Create New Add-On (or edit an existing one)


Set the following values:

  • Price Type: User Defined

    This allows the customer to enter their own gratuity amount.

  • Visibility: Do not hide from customer view

    This ensures the gratuity shows in the quote widget and booking screens.

  • Default Behavior: Include by default (but allow customers to change or opt out)

  • Default Value: Set to a suggested 10% of the trip

  • Description: Use helpful language, e.g.

    “Gratuities are not included in the cost. Customary for a job well done.”


Save the add-on.

2. Gratuity in the Booking Process


Once the add-on is created:

  • It will automatically appear on customer quotes via the quote widget

  • Customers can adjust or remove the gratuity at their discretion

  • Bookings created by sales reps can manually add or adjust the gratuity as needed


This makes gratuities visible, optional, and pre-configured for a smooth experience.

3. Tracking Gratuities Owed to Drivers


Step-by-Step Instructions:

  1. Go to Reports > Dispatch > Add-Ons by Dispatch

  2. Use the filter tool to:

    • Select Add-On Type: Driver Gratuity

    • Choose Departure Date Range or Return Date Range as appropriate


The report will show:

  • Booking ID

  • Gratuity amount

  • Assigned driver(s)


Example:
Booking #410 — Driver: Adam Bell — Gratuity: $34.50


  1. Export the report to Excel to create a summary payout sheet by driver.

4. Key Benefits

  • Transparent gratuity collection process

  • Optional for customers, but encouraged by default

  • Full reporting visibility by trip and driver

  • Supports accurate driver compensation for gratuities received

Best Practices

  • Clearly explain gratuities on quotes and invoices

  • Use a default 10% value as a suggestion—not a requirement

  • Run the gratuity report weekly or by pay period for accuracy

  • Confirm gratuities are only paid out when the trip is completed and dispatched